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Core Aspects of Satisfaction with Pain Management: Cancer Patients' Perspectives
Journal of Pain and Symptom Management, 11/02/09

Beck SL Et al. – The findings inform measurement of patient satisfaction with the quality of pain management. Most (75%) were satisfied or very satisfied with their overall pain management. Key findings indicate that for some, the worst pain rating was often brief, even momentary. Most patients expected pain relief. Four key themes were important to the quality of pain management: being treated right, having a safety net, being in a partnership with their health care team, and having pain treatment that was efficacious. Key aspects of the patient–provider relationship that mattered were how the nurses and doctors behaved toward them and how quickly they responded to reports of pain. For some, an important factor was whether they had control of the amount of pain they experienced.

Exclusive Author Commentary
Susan L. Beck, 11/02/09

This research is foundational to devloping better measures of the quality of care related to pain management. Patients who were experiencing unrelieved pain were able to articulate characteristics of care that were important to their satisfaction. These themes have informed several additional studies to develop a tool to measurre Pain Care Quality. These results are forthcoming.