PA Medical News about telephonic case management; primary care providers

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The Use of Telephonic Case Management to Link a Special-Needs Population with a Primary Care Physician
Journal of the American Board of Family Medicine, 09/09/09

Kahn LS et al. – Gold Choice, a Medicaid managed care organization for individuals with mental health and/or substance abuse diagnoses, uses telephonic case management to link members with primary care providers (PCPs)...More than 50% of members who indicated at baseline that they had not seen a primary care providers (PCPs) were linked to primary care during the first 12 months of their enrollment in Gold Choice, suggesting that that telephonic case management may be an effective approach to linking mentally ill and/or chemically dependent patients to primary care.