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See Latest ArticlesPatients’ and relatives’ complaints about encounters and communication in health care: Evidence for quality improvement
Patient Education and Counselling, 04/20/09
Jangland E et al. - Patients and relatives experienced unnecessary anxiety and reduced confidence in health care after negative professional encounters. The complaints reported to the Patients’ Advisory Committee could be used more effectively in health care and be regarded as important evidence when working with quality improvement. To systematically use patient stories, such as those obtained in this report, as a reflective tool in education and supervision could be one way to improve communication and bring new understanding about the patient's perspective in health care.
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