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See Latest ArticlesThe medical consultation viewed as a value chain: A neurobehavioral approach to emotion regulation in doctor-patient interaction
Patient Education and Counselling, 03/06/09
Finset A et al. - The metaphor of the value chain, with emphasis on goal orientation, helps to understand the impact of each communicative element on the outcome of the consultation. Added value at each step is proposed in terms of effects on outcome indicators; in this case patients affect regulation. Neurobehavioral mechanisms are suggested to explain the association between communication behaviour and affect regulation outcome. The value chain metaphor and the emphasis on behaviour–outcome–mechanisms associations may be of interest as conceptualizations for communications skills training.
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