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Making Patient-Centered Care Reliable
Journal of Ambulatory Care Management, 02/25/09

Baker NJ et al. - This article describes how one outpatient system successfully applied the IHI reliability methods to multiple clinical and administrative processes. How the application may differ in outpatient environments is also discussed. In particular, the patient role is much more central, and a strong collaborative engagement with the patient is likely necessary to achieve high reliability. Applying reliability principles to patient-centered processes is a critical and undeveloped area.

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Patient-provider communication and low-income adults: Age, race, literacy, and optimism predict communication satisfaction
Patient Education and Counselling, 11/04/09

Ergonomic assessment of the posture of surgeons performing endoscopic transurethral resections in urology
Journal of Occupational Medicine and Toxicology, 10/21/09

Patient surveys - A key to organizational change?
Patient Education and Counselling, 10/20/09

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The Patient Medication List: Can We Get Patients More Involved in Their Medical Care?
Journal of the American Board of Family Medicine, 11/09/09

E-mail in patient-provider communication: A systematic review
Patient Education and Counselling, 11/17/09

“Ne diyor?” (What does she say?): Informal interpreting in general practice
Patient Education and Counselling, 11/17/09

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