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See Latest ArticlesQuality of communication during telephone triage at Dutch out-of-hours centres
Patient Education and Counselling, 02/23/09
Derkx HP et al. - Training in telephone consultation should focus more on patient-centred communication with active listening, active advising and structuring the call. Apart from adequate communication skills, triagists need sufficient time for telephone consultation to enable high quality performance.
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Understanding African Americans views of the trustworthiness of physicians
Journal of General Internal Medicine, 12/11/09
Patterns of communication through interpreters
Journal of General Internal Medicine, 12/11/09
How patients use access to their full health records: a qualitative study of patients in general practice
Journal of the Royal Society of Medicine, 12/08/09
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