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See Latest ArticlesDoes patient satisfaction of general practice change over a decade?
BMC Family Practice, 02/09/09
Allan J et al. - The very high level of satisfaction made it difficult to demonstrate change. It is likely that this and the presentation of results made it difficult for GPs to use the survey to improve their practices. A more useful survey would be more sensitive to detect negative patient opinions and provide integrated feedback to GPs. At present, there are concerns about the usefulness of the PPP in continuous quality improvement in general practice.
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