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See Latest ArticlesConfidentiality and the telephone in family practice: a qualitative study of the views of patients, clinicians and administrative staff
Family Practice, 06/05/09
McKinstrya B et al. - Many of the concerns that patients and health care staff have around confidentiality breaches both on the telephone and face to face are amenable to careful management. Although rare, identification error or fraud can be a potentially serious problem and further thought needs to be given to the problem of misidentification on the telephone and the use of passwords considered.
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