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Nurse-led telephone triage in an Australian rural mental health service
International Journal of Nursing Practice, 10/12/09

Barnett T et al. – There was an average of 2771 referrals each year and a trend for increased use by general practitioners and hospital emergency departments. Triage nurses reported concerns about: professional isolation, lack of formal education, difficulties in making decisions based on limited data as well as poor understanding of the role by users (patients and referrers). Further research is needed to evaluate the impact of this form of patient assessment on psychiatric nursing practice and clinical outcomes.

Exclusive Author Commentary
Barnett Tony, 10/18/09

The current challenge for mental health teleophone triage is to develop decision trees for psychiatric emergencies.

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The Resource Hub: an innovative e-information service delivery model addressing mental health knowledge management
Australasian Psychiatry, 10/07/09 Relevance Score: 84%

Recent Changes in Medicaid Policy and Their Possible Effects on Mental Health Services
Psychiatric Services, 11/04/09 Relevance Score: 83%

Asthma and mental disorders in Canada: Impact on functional impairment and mental health service use
Journal of Psychosomatic Research, 10/14/09 Relevance Score: 83%

Community-Based Mental Health Service Utilization Among Low-Income Latina Immigrants
Community Mental Health Journal, 10/13/09 Relevance Score: 83%

Mental Health Diagnoses and Utilization of VA Non-Mental Health Medical Services Among Returning Iraq and Afghanistan Veterans
Journal of General Internal Medicine, 10/05/09 Relevance Score: 83%