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See Latest ArticlesCallers' perceptions of receiving advice via a medical care help line
Scandinavian Journal of Caring Sciences, 10/16/09
Ström M et al. – Improved understanding of the patient's perspective on the care provided leads to increased staff satisfaction and motivation. Care encounters over the phone are common today for nurses and their well–being at work is beneficial for both themselves and the care they provide and thereby for the patients.
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