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Stress in telephone helpline nurses: research protocol for a study of theoretical determinants, physiological aspects and behavioural consequences
Journal of Advanced Nursing, 09/23/09

Allan J et al. – Data will be analysed to examine the relationships between reported stress, physiological aspects of stress, call type, workplace attributes, cognitive performance, job satisfaction and absenteeism. The analysis will test models of occupational stress and assess the effects of stress on multiple work outcomes. The results will inform theoretical understanding of nurse stress, its determinants and possible methods of management. The practical challenges of conducting such a comprehensive study in a clinical environment are discussed.

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