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Lazarus A - Pseudo-patients, or "mystery shoppers," have been widely used in the medical setting to detect and correct deficiencies in the delivery of health care services. Persons pretending to be patients have found discrepancies between the service promised and the service delivered, leading to positive changes, such as reduced waiting times, increased retention of patients within medical practices, better explanations of procedures and proposed treatments, and improved encounters with office staff, physicians, and other health care providers.

Today in Mental Health...keeping you current

Decreasing pediatric patient anxiety about radiology imaging tests: prospective evaluation of an educational intervention
Journal of Child Health Care, 12/04/09

Preventing depression in high-risk groups
Current Opinion in Psychiatry, 12/04/09

Change in delusions is associated with change in jumping to conclusions
Psychiatry Research, 12/03/09


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