The relationship between organizational culture and family satisfaction in critical care Critical Care Medicine, 05/03/2012

Dodek PM et al. – The findings suggest that the effect of organizational culture on care delivery is most easily detectable by family members of the most seriously ill patients who interact frequently with intensive care unit staff, who are intensive care unit nonsurvivors, and who spend a longer time in the intensive care unit. Positive relationships between measures of organizational and safety culture and family satisfaction suggest that by improving organizational culture, may also improve family satisfaction.

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