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Do associations between staff and inpatient feedback have the potential for improving patient experience? An analysis of surveys in NHS acute trusts in England
Quality & Safety in Health Care, 11/02/09

Raleigh VS et al. – Staff feedback was associated with patient–reported experience. Positive staff feedback on availability of hand–washing materials was broadly reflective of positive patient experience. Negative staff experience was reflected in poorer patient experience and vice versa.

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