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See Latest ArticlesAre consumer surveys valuable as a service improvement tool in health services
International Journal of Health Care Quality Assurance, 10/21/09
Patwardhan A et al. – Consumer surveys seem impressive tools as they provide the customer a voice for change or modification. However, from a scientific point–of–view their credibility in service improvement in terms of reproducibility, reliability and validity, has remained debatable.
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Good Research Practices for Measuring Drug Costs in Cost-Effectiveness Analyses: Medicare, Medicaid and Other US Government Payers Perspectives: The ISPOR Drug Cost Task Force Report-Part IV
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Cost to Primary Care Practices of Responding to Payer Requests for Quality and Performance Data
Annals of Family Medicine, 11/11/09
Medicare's no-pay rule has little financial impact
American Medical News , 10/28/09
Improving colon cancer screening rates in primary care: a pilot study emphasising the role of the medical assistant
Quality & Safety in Health Care, 11/02/09
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