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See Latest ArticlesPresbyterian Improves Customer Experience
Health Management Technology, 09/01/09
The medical care provided by Presbyterian Healthcare Services, New Mexico’s only private not–for–profit healthcare system, has been consistently rated top notch, but medical care is only a part of the customer experience. In delivering customer service, Presbyterian faced challenges that included difficulty in navigating a complex set of organizational silos, such as insurance, scheduling, billing and appointments.
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