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See Latest ArticlesOutpatient Satisfaction: The Role of Nominal versus Perceived Communication
Health Services Research, 08/10/09
Beckett MK et al. – Parents are more satisfied when most or all of the expected parent–physician communications occur. A successful pediatrician–parent communication event is one that a parent recognizes as having occurred; it is not merely one that a trained observer says occurred.
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Receive free subspecialty "5-minute updates" via email
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