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See Latest Articles'Secret Shoppers' Help Monitor Hygiene Programs, Reduce Infections
AMN Healthcare, 07/02/09
Sounart A - Taking a cue from the retail world, hospitals are using "secret shoppers" to improve infection control measures. These covert clinicians observe the hospital staff during the course of their day to see how effective a facility’s infection prevention methods are working—particularly their hand hygiene measures.
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