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Overwhelmed by phone calls? Adding lines, staff not the answer
American Medical News , 06/30/09

Elliott VS - Telephones ringing off the hook and stacks of messages needing to be returned are not signs that a medical practice is popular. Actually, this scenario can lead to just the opposite, as some patients get frustrated by being put on hold or having to redial because they are getting busy signals. Taking a lot of phone calls and spending significant time returning messages also may cut into time for patient care and the services that keep a practice financially afloat.

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