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The Balanced Scorecard of acute settings: development process, definition of 20 strategic objectives and implementation
International Journal for Quality in Health Care, 06/23/09

Groene O et al. - The Balanced Scorecard, in combination with the EFQM model, is a useful tool to guide strategy development and implementation in health care organizations. As for other quality improvement and management tools not specifically developed for health care organizations, some adaptations are required to improve acceptability among professionals. The step-wise approach of strategy development and implementation presented here may support similar processes in comparable organizations.

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