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Do You Speak The Language
Trustee, 03/06/09

Larson L - A large part of a hospital’s provision of culturally competent care means providing adequate language services for patients with limited English proficiency (LEP). To be truly culturally competent, hospitals must face the fact that roughly 23 million people living in the United States have LEP—and a good share of them will be coming through their doors. Hospital interpretation can be done several ways. On-site interpreters should be trained in medical terminology and also able to help patients with consent forms and other paperwork. Phone services are frequently used as a backup, and patient education brochures and universal signage can be helpful as well. For deaf patients, video can sometimes substitute for on-site interpreters.

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