A Strategic Approach for Managing Conflict in Hospitals
Joint Commission Journal on Quality and Patient Safety, 02/04/2011
Scott C et al. – Every hospital has unique needs, and every conflict management process must be tailored to individual circumstances. The recommendations in this two–part article can be adapted and incorporated in other, more comprehensive conflict management processes throughout the hospital. Expanding the conflict competence of leaders to enable them to effectively engage in and model constructive conflict–handling behaviors will further support the strategic goal of providing safe and effective patient care.