Evaluation of patient satisfaction of an outpatient gastroscopy service in an Asian tertiary care hospital Full Text
BMC Gastroenterology, 08/10/2012
Azmi N et al. – Waiting times and discomfort during procedure were main causes for patient dissatisfaction. Phone–back interview may result in different scores on some items compared with on–site interview and should be taken into account when comparing results using the different methods.
