Smartest Doc
Managing patient expectations: what drives outpatient services
Physicians Practice, 04/13/2012
Doulgeris J – Patients, who pay more and more of their healthcare expenses out of pocket are more sensitive to price, service, and convenience than ever before. The reality lost on most providers is that the paternalistic delivery system of the past has irrevocably tipped to a service based system, and people are looking for results, service, and price, otherwise, value.
